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Support Service

INCLUDED SUPPORT SERVICE

Service described below are included in the annual services.

 

HOTLINE & TECHNICAL SUPPORT

Our on-site Support Team is always ready to provide technical support and customer assistance to make sure you get the maximum value of your PMS.

Technical Hotline: for an immediate issue/question, you can reach our Support team directly using our Hotline.

Log a Ticket: Log a support request using your log a ticket interface. You can also track your request status on your Account home page or chat with us on Skype.

We analyse, find and resolve the issue, and get back to you using the same interface or by phone. No appointment is needed as we assist you remotely.

Learn more about our team here!

UNLIMITED USER LICENSES & USER LOGINS

Misterbooking offers unlimited User licences to create staff profiles using role restricted permissions or IP address. Users log on Misterbooking and work seamlessly from different locations. You can also retrieve staff report trail to track your employees’ actions.

UPDATES AND BACK UP PROVISION

Our development and engineering team is regularly adding new and improved features that are automatically updated in your system. You are instantly informed to enjoy new features on your account home page including descriptions and instructions for the use of the software at its best. Our support team also provides assistance if necessary. You receive your daily Data backup (Excel format).

SECURED DATA STORAGE & PROCESSING

We ensure your Data are stored in our highly secured redundant Data centres. We employ all relevant transaction security measures and processing to insure digital data security. Credit card information are encrypted and your client data privacy is of the highest level.

HOW TO SETUP MISTERBOOKING ACCOUNT

Misterbooking is a cloud-based Property management system and no local installation is necessary. Our dedicated technical team creates and customizes the initial set up of your account according to your business needs. We assist you along each step of the process providing technical advice and guidance to discover your PMS Hotel.

ONLINE TRAINING SESSIONS

We schedule 2 online training sessions (2 hours for each session) with you and your staff. Our method is designed to fit your specific needs.

VIDEO HELP AND TUTORIALS

Video help and tutorials provide a walkthrough on how to use the system. Help tab is located in your Account Home page for quick access. Other videos are also located on the top of some features.

Our dedicated team is passionate, committed, and a joy to work with!

EXPERIENCE MANAGEMENT IN A NEW WAY!

GET STARTED WITH A DEMO