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Guest Experience

Guest experience and online pre-check-in

Guest Experience is a native module of Misterbooking PMS. It improves hotel guest satisfaction and facilitates check-in experience.

As a hotelier, what is the value added for my hotel?

Guest travelling behaviours change so you need a platform to follow up with your guest satisfaction. By adding this module to your PMS, you have access to a dedicated page with the main information : client information, bookings, pre-check-in forms, satisfaction rate, sent e-mails, communication with reception, and more…

This feature combined with Misterbooking PMS allows to communicate in private with every guest and to make sure you respond to his needs. It will guarantee a higher satisfaction rate. Remember, every client is unique!

Moreover, you can activate your automated e-mails and SMS for pre-arrivals (check-in), post-depatures (check-out) and even more during the stay as many as you want! Pre-check-in form is 100% personalizable. Choose your frequency and your messages!

Setting is in your hands: you can choose from our standard templates or customize your own one!

Let the software handle administrative tasks and use your time to satisfy your guests!

For my guests, how could I improve their experience?

Imagine the perfect experience for your guest and create it with Misterbooking!

At the reservation, we create a personal customer area for every guest. He can access to his personal information, view his reservations, send his messages, read important messages from hotel and add extras.

Before his stay, he receives an automatic pre-arrival e-mail to complete the online pre-check-in form. This will save a lot of time at the reception! That’s te first step to ensure his satisfaction.

During his stay, the guest can communicate with the reception and add other extras. Hotel can also send important message to all guests or to a particular guest. This is a strong tool to communicate and to develop client loyalty! When you know in real time how much your client is happy, you can adapt and make the right decision.

After his stay, he receives a post-departure e-mail to follow-up with his guest review. He can also log into his customer area again and make a new reservation with direct access to the hotel website (available for Misterbooking Booking Engine).

Start using Guest Experience from your Misterbooking PMS, contact us!