For my guests, how could I improve their experience?
Imagine the perfect experience for your guest and create it with Misterbooking!
At the reservation, we create a personal customer area for every guest. He can access to his personal information, view his reservations, send his messages, read important messages from hotel and add extras… The hotel choose what the client can do in his customer area.
Before his stay, he receives an automatic pre-arrival e-mail to complete the online pre-check-in form. This will save a lot of time at the reception! That’s te first step to ensure his satisfaction.
During his stay, the guest can communicate with the reception and add extras. Hotel can also send important message to all guests or to a particular guest. Misterbooking is a strong tool to communicate and to develop client loyalty! When you know in real time how much your client is happy, you can adapt and make the right decision.
After his stay, he receives a post-departure e-mail to follow-up with his guest review. He can also log into his customer area again and make a new reservation with direct access to the hotel website (available for Misterbooking Booking Engine).
Start using Guest Experience module with Misterbooking PMS!
Contact us to book a demo.